Bikis Ceramics uses Royal Mail and UPS and ships on weekdays within 3 days of purchase.
Items may be returned for exchange or store credit within 7 days from receipt of goods. You may refund your purchase but please note shipping charges are not refundable. To return your goods, all product must be unused (resalable) with all original packaging to be eligible for return. Return shipping is the responsibility of the buyer and must be trackable.
Please email email@example.com to arrange a return.
Custom orders are considered final sale.
In the unlikely event of damage during shipment, please notify Bikis Ceramics within 2 days of receipt to arrange replacement or refund. Please note, all products are handcrafted. There may be slight variation in color, texture, finish and dimensions. These are not considered flaws. If you feel you have received a defective item, email firstname.lastname@example.org with a description of the issue – for either a replacement or issue store credit (your choice) upon determination of a defect.
For packages that are not cashed at your post office within 14 days, Bikis Ceramics reserves the right to charge you a handling fee to cover return shipping costs.